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Author: Sam Knight

Sam Knight Named Google Gold Product Expert


Sam Knight Named Google Gold Product Expert

  • January 2023

Last year, I was inducted as a Gold Product Expert for Google Business Profile (formerly Google My Business). 

Product Experts are volunteers on Google’s Help Center who help other Google users get the most out of Google products. As a power user of GBP – aka, your Google business listing – I have been participating on the Help forum for years. Top contributors get the opportunity to be invited into the Product Expert program, which brings a variety of perks.

I’ve been utilizing the Google Help Community for some time, usually to troubleshoot my own issues for clients. I remember my first time helping an enterprise client with bulk verification of GMB. It was confusing and I found myself in a roundabout with Google support. Products Experts on The Google Help Community was my lifeline!

After years as a frequent reader on the platform and a “power user” of GMB, I decided to give back myself and use my knowledge to help other businesses on the community solve their problems with their Google listing. I know firsthand how frustrating (or devastating) it can be when things go astray with your Google listing, a primary driver of new business.

After more than a year of volunteering to help businesses with complex issues such as bulk verification, suspensions, review attacks, missing reviews, and more, Google has rewarded me with the fancy title of Gold Product Expert. Pretty neat, huh?

But what’s it mean? It’s more than just a title.

  • Exclusive access to Googlers and the ability to escalate issues

  • Virtual Hangouts with Googlers and other Product Experts for product updates

  • Opportunities for Beta Testing

  • A profile and bio on Google’s Product Expert directory.

Earlier this year I had the opportunity to visit Google’s office in Austin, TX. And last year, I traveled to Google’s HQ in London for their international Product Expert Summit – where I met with other “PEs”, as well as GBP Product Engineers at Google.

And there’s more. Aside from the official title, it’s an indication of my depth of knowledge of Google Business Profile & Local SEO. I don’t like claiming myself to be an expert, as I’m always learning in the ever-evolving SEO world. That said, I won’t complain about Google designating me as such – ha!

I understand not only the technicalities of Google policies, but I have years of experience analyzing hundreds, if not thousands, of Google listings.

I know what it takes to get in the Map Pack. I’ve done it for countless clients.

Are you having issues with your Google Business Profile? Looking for more calls or foot traffic from your Google listing? Contact me today for a free discovery call. Let’s work together!

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